This Privacy Notice explains in detail the types of personal data Vivienne Roberts Projects (also referred hereafter as ‘we’, ‘us’, ‘our’, ‘VRP’) may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe, ensuring your privacy is protected at all times.
We know that there’s quite a lot of information here, but we want you to be fully informed about your rights, and how VRP uses your data. We hope the information below will answer any questions you may have but if not, please do get in touch with us by emailing info@viviennerobertsprojects.com .
WHEN DO WE COLLECT PERSONAL DATA?
www.viviennerobertsprojects.com (the “Site”) is owned and run by Vivienne Roberts Art Consultants Ltd. (‘we’, ‘us’, ‘our’, ‘VRP’ ). We believe it is important to let you know what information is collected from the Site and why, and what we do with this information.
At VRP, we collect personal information about you in order to provide a personalised experience catered to you. This also allows us to alert you to administrational, service changes, health and safety and for marketing purposes. We gather this information about you when you engage in the following ways:
- You register an account with us or subscribe to our marketing channels
- You purchase art works from us on the phone, via email or online.
- You interact with us online via social media, digital advertising on our or any other website where VRP is represented.
- When you provide a testimonial or feedback or comment on blogs and articles that are represented by VRP.
- You attend an event, where we are involved or acting as a sponsor.
- When you contact any of the VRP Team and ask to email you information about one of our services or events.
When you register your personal information with VRP, you consent to the use of your personal data in line with this VRP Privacy Policy. If you are under the age of 16, you must inform a parent or guardian about our privacy policy and obtain their agreement to this privacy policy before using any of our online services, including, but not limited to, registration with VRP, subscribing to our newsletter or registering with us.
WHAT PERSONAL DATA IS COLLECTED?
We’ll only ask for and use your personal data collected for recommending our services, content or events that may be of interest and to tailor your experience with us. Of course, it’s always your choice whether you share such details with us. We may collect and store information which includes, but is not limited to, the following information about you:
- Your personal details: Title * Your Name * Delivery & Billing Address * Phone Number * E-mail Address (Collectively ‘Your Personal Data’)
- We collect notes from our conversations with you, details of any complaints or comments you make, details of purchases you made, content viewed or web pages you visit and how and when you contact us.
- Your comments and reviews.
- To deliver the best possible web experience, we collect technical information about your internet connection and browser as well as the country and telephone code where your computer is located, the web pages viewed during your visit, the advertisements you clicked on, and any search terms you entered.
- Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.
HOW WE USE YOUR PERSONAL DATA:
At VRP, we want to give you the best possible customer service experience. The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service. ‘Your Personal Data’ enables us to provide the following;
- A personalised service from us at VRP which targets information, services, content and offers relevant to you.
- To alert you to any administrational, membership, content or service changes
- For Marketing purposes such as competitions, promotions, or marketing events, etc.
- To respond to your queries, refund requests and complaints. Handling the information you sent enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.
- With your consent, we will use your personal data, preferences and details of your transactions to keep you informed by email, web, text and telephone with relevant information including events, socials, current news and so on. Of course, you are free to opt out of hearing from us by any of these channels at any time.
- To send you communications required by law or which are necessary to inform you about our changes to the services we provide you. For example, updates to this Privacy Notice and legally required information relating to your purchases. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations.
- To develop, test and improve the systems and services we provide to you. We’ll do this on the basis of our legitimate business interests.
- To comply with our contractual or legal obligations to share data with law enforcement.
Cookies used by our service providers
Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.
We use Zoho CRM to report on and manage website activity This service uses cookies for tracking activity across our site. You can view the privacy policy of this service provider at https://www.zoho.com/privacy.html.
In the event you do not wish for us to use ‘Your Personal Data’ for marketing purposes,
please either:
- Click on the ‘Unsubscribe’ link in the emails we have sent you (if any).
- Contact the VRP London team via emailing info@viviennerobertsprojects.com requesting that you wish to be removed from our marketing database.
We will never collect personal data about you without your explicit consent. We will retain the data until the time at which you decide to ‘unsubscribe’ (as above). VRP will also conduct an annual review of all data held by the company and will remove any data no longer needed. You can check the information that we hold about you by e-mailing us at info@viviennerobertsprojects.com.
We will provide this information within 30 calendar days of receipt of the information request. If you find any inaccuracies, we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law.
VRP will neither sell your personal data to third parties nor market it elsewhere. The employees of VRP are duty-bound to respect the confidentiality of your data. If you wish to discuss the personal data we hold about you or make a complaint, please contact info@viviennerobertsprojects.com in the first instance in order that we can investigate thoroughly.
Should you find our response unsatisfactory, you can make a formal complaint with the Information Commissioners Office by calling 0303 123 1113.
INTERNATIONAL TRANSFERS OF DATA
The hosting for VRP website is provided by Artlogic and Artlogic processes client data with multinational service providers. Hence your details could be processed outside the EU but adequate operational and technological provisions have been made to ensure that the data is held securely.
HOW LONG WILL WE KEEP YOUR PERSONAL DATA?
We take appropriate measures to ensure that any personal data is kept secure and is kept for only so long as is necessary for the purpose for which it is used. If your personal details change or if you have any queries about how we use your personal data, please notify the VRP staff by emailing to info@viviennerobertsprojects.com. What Information is automatically Recorded?
When you access the VRP website, general non-personal information (Internet browser used, number of visits, average time spent on site, pages viewed) is recorded automatically (not as part of website maintenance). This information is used to gauge our website’s appeal and to improve its content and functionality. Your data is not processed any further nor is it transmitted to any third parties.
Security of personal data
We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.
We will store all your personal data on secure servers, personal computers and mobile devices, and in secure manual record-keeping systems.
You should ensure that your password is not susceptible to being guessed, whether by a person or a computer program. You are responsible for keeping the password you use for accessing our website confidential and we will not ask you for your password (except when you log in to our website).
CHANGES TO OUR PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time. Any material changes we may make to our Privacy Policy will be updated in our Privacy Policy section.
If you have any questions please contact the VRP team who will be pleased to help you by either emailing us at info@viviennerobertsprojects.com.
This Policy was last updated on 12/09/2023.
